Covering Wisconsin Consent Information

Navigators use your personally identifiable information only to help you apply for maintain, and renew health coverage in the Marketplace or Medicaid. A Navigator can only create, collect, disclose, access, maintain, store, and use your personal information in order to do their job.

This page tells you how health insurance Navigators at Covering Wisconsin use your personally identifiable information.  Personally identifiable information includes things such as:

  • Name

  • Email address

  • Address

  • Phone number

  • Social Security Number

  • Eligibility determination

Sharing my information allows a Navigator to:

  • Tell me about all the qualified health plans, options, and insurance affordability programs for which I may be eligible

  • Tell me about other health programs like Wisconsin’s Medicaid program, Badger Care Plus, for which I may be eligible

  • Help me with complaints or questions about my health plan, coverage, or a decision made by a plan or coverage

  • Assist me when I sign up for a health plan

  • Refer me to another agency to help with complaints or questions about my health plan, coverage, or a decision made by a plan or coverage 

  • Refer me to another Navigator, in-person assistance person, or the federal Marketplace Call Center if needed

  • Contact me to share information about renewal, special savings opportunities, or follow-up on assistance provided

As part of their job, Navigators are required to:

  • Collect and use my personal information in a private and secure way

  • Give information and services in a fair, accurate, and impartial way

  • Give information that is sensitive and appropriate to all, including those with limited English

  • Make sure that tools and functions are accessible and usable for individuals with disabilities

  • Know current rules in eligibility, enrollment, and program specifications for health plans and insurance affordability programs

  • Conduct public education activities about the Marketplace

  • Provide me with a copy of this consent form upon request

A Navigator may never:

  • Choose a health insurance plan for me

  • Re-use my personal information for any purposes other than to do their job as a Navigator

  • Charge me a fee for any help provided

  • Give me tax or legal advice, or serve as a tax advisor or lawyer

It’s important to know that:

  • I don’t have to give the Navigator more information than I want to

  • The Navigator can help me only with the amount of information I give them

  • If the information I give is not correct or incomplete, the Navigator may not be able to offer all the help that is available for me

  • This consent form will be kept on file and will remain valid for at least six (6) years

  • I may end my consent at any time by notifying [Insert Organization Name] in writing

  • Whenever it says, “me” or “my” this includes my authorized representative, if I have one