Covering Wisconsin Privacy Notice

Protecting your privacy is very important to us.

This Privacy Notice describes what information we collect from you, why we collect it, and what we do with it. Covering Wisconsin Health Insurance Navigators only collect information that you choose to give us. We use your information to help you find and apply for health coverage.

 

As part of their job, a Navigator will:

  • Tell you about all the qualified health plans, options, and insurance affordability programs for which you may be eligible

  • Tell you about other health programs, like Wisconsin’s Medicaid program, BadgerCare Plus, for which you may be eligible

  • Help you with complaints and questions about your health plan and coverage, or refer you to the Marketplace Call Center or another agency

  • Assist you when you sign up for a health plan

  • Contact you to share information about health plan renewals, or to follow up on assistance provided

A Navigator may never:

  • Choose a health insurance plan for you

  • Re-use your personal information for any purposes other than to do their job as a Navigator

  • Charge you a fee for any help provided

  • Give you tax or legal advice, or serve as a tax advisor or lawyer

 

What information does a Navigator ask for?

Navigators may ask for certain personally identifiable information to help you apply for health coverage. Personally identifiable information includes things like your name, address, phone number, or income that could reveal your identity.


A Navigator can only use your personally identifiable information in order to do their job. Before a Navigator asks you for this information, they will review a consent form with you that describes how your information is collected, handled, shared, stored, and used. If your appointment is virtual or by phone, a copy of this form will be mailed to you after your verbal consent is received. If your appointment is in person, you will be able to read and sign the consent form at your appointment and will be given a copy of it. If you are being helped via live chat, the Navigator will send you the consent form as an attachment and ask for your typed consent.


Covering Wisconsin and its Navigators will protect your personally identifiable information by keeping any paper files in locked file cabinets and digital files in password-protected, encrypted devices.

 

If you have a complaint about Covering Wisconsin or its Navigators

Contact the Wisconsin Office of the Commissioner of Insurance.

If you believe that Covering Wisconsin or any of its Navigators discriminated against you on the basis of race, color, national origin, age, disability, sex, or religion, you can file a grievance with the U.S. Department of Health and Human Services Office for Civil Rights.

 

Note: A complete list of the duties of a Navigator in the Federally Facilitated Marketplace can be found in section 45 CFR 155.210(e) and 45 CFR 155.215(a)(1)(iii). Any funds received from health insurance companies are donated as part of their community support initiatives and are not connected to enrollment assistance.