Learning Center . Insurance Basics

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Learning to use your insurance

Scroll through the following sections to find more information about using your health insurance. Click each topic to learn more, and download a printable PDF in English and Spanish at the bottom of each topic page.

Click the buttons to jump to each section:

Getting Started with Insurance
Using Your Insurance
Finances & Health Insurance

Getting started with health insurance:

Outline of a clipboard with a sheet of paper and a pen. The paper has a checklist with two checked boxes and one unchecked box.

Getting started with health insurance

Learn about health insurance terms

Learn more about health insurance
A green shield with a black cross, and the numbers #1, #2, and #3 listed vertically to the right.

What are my health insurance options?

Learn about what health insurance options you might qualify for.

Learn more about your options
A green health insurance card with a black silhouette of a person and a plus symbol.

Am I eligible for a Special Enrollment Period (SEP)?

Learn if you can sign up for health insurance because of a Special Enrollment Period.

Learn about Special Enrollment Periods
An icon of a shield with a medical cross in the center, surrounded by four circles connected with dashed lines, representing healthcare or medical protection.

What are health insurance networks?

Learn about health insurance networks, primary care providers, and how to find a specialist.

Learn about health insurance networks

Using your health insurance:

An abstract image with black geometric shapes and a plus sign on a green background.

Where to go for care when you’re sick or hurt

Learn about where you can get care when you are sick or have an emergency

Learn more about getting care
A green bottle with a white label and three capsules in front of it, indicating medication or supplements.

Getting prescription drugs with your health insurance

Learn about which prescription drugs you can afford and what to do if you can’t pay.

Learn more about prescription drugs
Graphic of a smartphone screen displaying a doctor icon wearing a white coat and stethoscope.

How to see a doctor from home

Learn about scheduling telehealth doctor visits using a phone or computer.

Learn about telehealth visits
Icon of a green calendar with a medical cross in the center. In the bottom right corner is a circle with a green checkmark.

How to get ready for medical appointments

Learn about what to bring to medical appointments, and questions to ask your doctor.

Learn about getting ready for appointments

Finances and health insurance:

Balance scale with a dollar sign in the center.

Is health insurance through my job affordable?

Learn if the health insurance offered from your job is considered affordable.

Learn about affordability through your job
A simple green piggy bank illustration with a coin slot on its back, a curly tail.

Setting up a health insurance piggy bank

Learn about how to save money, and set money aside to create a health insurance piggy bank:

Learn more about insurance piggy banks
Green dollar bill with white question marks in the center and on each corner

What’s free with health insurance?

Learn about what services are free with health insurance.

Learn more about what's free
Icon of a calculator with a warning sign in front of it.

What to do when you can’t pay your medical bill

Learn about what options you have when you have a medical bill you can’t pay for.

Learn about what to do when you can't pay
Icon of a checklist with TAX written on top, with coins on the right hand side.

Don’t lose your health insurance discount

Learn about how to file your taxes so you don’t lose your premium tax credits.

Learn about keeping your discounts
Icon of a piece of paper with EOB written on the top, and circle in the bottom right with a medical cross.

What’s an Explanation of Benefits (EOB)?

Learn about an Explanation of Benefits (EOB) and what to do with it.

Learn about an EOB